Kathleen Serafin started Specialized Insurance Assistance (SIA) and Provider Plus over twenty years ago out of the basement of her home.  Provider Plus was incorporated in 1992.  While working as office manager for a private physician and consulting for a large HME-medical supply and institutional pharmacy, Kathy saw a needed service for the elderly.  That service was a friendly, knowledgeable person to assist with the reimbursement maze that flowed between HMOs, PPOs, Medicare & Medicaid, secondary insurers, and out-of-pocket expenses to these individuals.  Kathy continues this community service, pro bono, on a referral basis from past clients and for friends and family.

Shortly after going out on her own, Kathy was joined by her two sons, John and Jeff.  The "two boys" have each been at her side in the health care arena for more than sixteen years.  During this time the company has grown in the extended care home medical equipment arenas.  Jeff is responsible for the operation of the Joint Commission accredited Home Medical Equipment (HME) division which comprises six retail locations plus the operations for the extended care division headquartered on Watson Road.  John is directly responsible for sales and marketing in the extended care marketplace (SNF/LTC) with a passion toward people with developmental disabilities (MR/DD) whether that person resides in the community, a group home or a state-run center.  John is indirectly involved in the sales for the HME division through his marketing efforts with Provider Plus's five account managers calling on the multiple facets within the professional healthcare environment.

Provider Plus opened its first handicapped accessible retail showroom and distribution center in 1994.  In September of 2002 the current corporate home to Provider Plus was completed on property that was purchased to house the ever-expanding business.  This Watson Road location is greater than 22,000 sq. ft. and serves multiple functions: a retail showroom, customer service center, claims processing for all locations and distribution to all LTC and MR/DD customers as well as being the hub of distribution for the HME division.  In October of 2004 Provider Plus opened a second retail showroom in O'Fallon, Missouri and then a third location in Festus, Missouri in December of 2005.  2006 had Provider Plus moving outside the St. Louis metropolitan area with a new showroom and distribution center in Poplar Bluff, Missouri.  In 2007 Provider Plus had two major expansions.  One was a move to expand the O'Fallon location in order to increase the retail showroom space and gain an additional distribution center for home medical equipment.  Two, Provider Plus acquired a medical equipment company based in Washington, Missouri that added another showroom in a geographic area that has a rapidly expanding population.  2008 has Provider Plus crossing the Mississippi River and opening our first Illinois showroom and distribution in Belleville, Illinois.  Please stop by any of our locations to see, test and trial the latest in medical equipment for your home!

Today, Provider Plus is 100 plus employees strong - doing on a corporate level what Kathy started for individuals.  Without the tremendous commitment from all the members of the Provider Plus family, we could not have achieved the growth and maintained the level of service that the company has achieved.  The companies service retail customers, hospitals, HMO's, developmental centers, nursing homes, pharmacies and physicians.

With the ever-changing scenes of America's healthcare system, SIA and Provider Plus have managed to secure a forefront position as the most knowledgeable and service oriented company in their field.

We're family, we're local and we care!